Refunds and Returns Policy

Effective Date: August 02, 2024

Thank you for choosing Sunny Digital for your digital marketing services and digital products. We are committed to providing you with high-quality services and products that meet your business needs. Please read our Refunds and Returns Policy carefully before making a purchase. By completing a transaction with us, you agree to the terms outlined below.

1. No Refund Policy

Due to the nature of our services and digital products, Sunny Digital operates under a strict no-refund policy. Once a purchase is made, it is considered final, and refunds will not be issued.

1.1 Digital Marketing Services

  • Scope: Our digital marketing services, including but not limited to SEO, PPC, content creation, and web development, are non-refundable once the service has been initiated or delivered.
  • Reason: These services involve significant time, resources, and expertise, and results are influenced by various factors beyond our control.

1.2 Digital Products

  • Scope: All digital products, such as eBooks, templates, and online courses, are non-refundable once they have been accessed or downloaded.
  • Reason: Digital products are considered delivered as soon as they are accessible or downloaded, and due to their nature, they cannot be returned or exchanged.

2. Initiating a Return (For Exceptional Cases)

While our general policy is not to provide refunds, we understand that exceptional circumstances may arise. If you believe there is a valid reason for a return or refund request, please follow the process below:

  1. Contact Us: Email us at info@sunnydigital.ca within 7 days of purchase with the following information:
    • Your full name
    • Order number or invoice
    • A detailed explanation of the issue or reason for your request
  2. Review Process: Our team will review your request and respond within 10 business days. Please note that submitting a request does not guarantee a refund or return, as each case will be evaluated individually.
  3. Resolution: If an exception is made, we will provide instructions on the next steps, which may include a partial refund, credit towards future services, or another form of resolution.

3. Fees and Costs

  • Sunny Digital does not charge any fees for initiating a return request; however, any transaction fees or costs incurred during the initial purchase are non-refundable.

4. Product Requirements

  • Digital Products: Must not have been accessed, downloaded, or used in any form. Refunds or returns will not be considered if the digital product has been accessed.
  • Services: Requests for refunds or returns will not be considered once the service has commenced or been delivered.

5. Contact Information

For any questions or concerns regarding this Refunds and Returns Policy, please contact us at:

We are here to help and will do our best to address any concerns you may have.

Thank you for your understanding and for choosing Sunny Digital. We value your business and are committed to delivering exceptional service and products.